**Return Policy for Shiro Tenma Merchandise**
Thank you for shopping with us! We strive to provide you with high-quality anime merchandise. Please read our return policy carefully:
### Eligible Returns
1. **Defective Items**: If you receive a defective item, please contact us within 7 days of delivery. We will request photos of the defect to process your return.
2. **Lost in Mail**: If your order is marked as "delivered" but you have not received it, please notify us within 14 days of the delivery date. We will investigate the issue and provide a resolution.
### Non-Eligible Returns
- We do not accept returns for items that are not defective or lost in transit.
- All sales are final for non-defective items.
### Return Process
1. **Contact Us**: To initiate a return, please email us at [your email address] with your order number and details of the issue.
2. **Shipping**: If your return is approved, we will provide instructions on how to send the item back. You will be responsible for return shipping costs unless the item is defective.
### Refunds
Once we receive and inspect the returned item, we will process your refund to the original payment method. Please allow up to 14 business days for the refund to appear on your account.
### Contact Information
If you have any questions regarding our return policy, feel free to reach out to us at shirotenmansfw@gmail
Thank you for your understanding and support!